Spring Health’s Electronic Health Record, Compass, launches AI-driven insights to support the delivery of continuous care

Behind every appointment is a person hoping to feel better, a provider working hard to help them, and an organization sponsoring care. Yet  mental health care is often costly, unpredictable, and frustrating. What if it consistently led to better outcomes?

Spring Health is answering that question. Our platform connects every part of care: members book appointments, providers update care plans, and leaders track outcomes in real time. Each interaction strengthens the next, making the system smarter and leading to more people not just in care, but truly getting better.

A key part of this platform is Compass, the leading electronic health record (EHR) built for mental health. By capturing every provider-patient interaction and turning it into recommended provider actions, Compass makes care smarter, more coordinated, and measurement-based. Now, with the launch of AI-driven insights that support the delivery of Continuous Care, Compass doesn’t just track what happens in a session—it also incorporates what happens between them.

What continuous care means in Compass

Traditional mental health care ends when the session ends. Continuous Care changes that. Powered by the safe, ethical use of AI, it brings in real-time support to members between appointments and providers stay informed every step of the way. 

Continuous Care is live in Compass with select providers and will expand to all by year’s end. Today, it appears in three ways:

1. Before the first session, guided pre-appointment intake allows members to share what brings them to therapy, their history, and any medical context. Providers review responses and build on them so the first interaction is focused and meaningful.   
2. After sessions, members can access automated summaries and takeaways, such as journaling prompts or reminders to complete exercises. Recording and summarization only happen when both the member and provider consent, and providers can adjust or turn off this feature based on their clinical judgement. 
3. Between sessions in-the-moment conversations give members 24/7 support to process emotions or practice tools. Conversations are never diagnostic but provide comfort. Summaries, along with member assessment results, are shared with providers for continuity, and if urgent support is needed, a warm transfer to a clinician can be made.

All insights flow directly into Compass, helping providers show up more informed, adjust treatment in real time, and make in-session care more relevant and impactful.

Powering smarter care, every day

Compass keeps the entire care team in sync, including coaches, therapists, care navigators, medication managers and specialists. Members experience seamless transitions and are never  lost in the system. By automating administrative work, providers can focus on care. For example, with AI note-taking, providers complete clinical notes up to 40% faster and stay more present during sessions. 

Every assessment, care milestone, and member update shared through Continuous Care adds to Compass’s intelligence. It learns from millions of recoveries, applies those insights to every member, and gives providers real-time cues to fine-tune care plans that improve outcomes. 

Spring Health built the first pay-for-performance system in mental health within Compass. Performance is tracked across 10 clinical outcomes and operational metrics, from therapeutic alliance (how well members and providers bond) to measurable improvement in depression and anxiety. Rewards are tied to results, not quotas, motivating providers to deliver consistently high-quality care that works for everyone.

What’s next for Compass in 2025

Compass’ new innovations extend support before, between, and after sessions. Here’s what’s coming this fall to strengthen Continuous Care:

• Smart scheduling lets providers book multiple sessions in one click, reducing wait times so recovery stays on track.
  
• Panel management tools flag overdue follow-up assessment, high-risk members, and ongoing care needs so no one slips through the cracks.
  
• In-session insights highlight whether a member is progressing or stuck, guiding providers to adjust treatment in real time.
  
• Prescribable Moments allow providers to recommend digital wellness exercises right after a session, reinforcing progress between appointments.
  
• Expanded access means Spring Health providers will be able to use Compass for insurance and private-pay clients—not just EAP—reducing system switching and opening care to more people.

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By keeping recovery on track, surfacing timely insights, and reinforcing progress outside the session, Compass ensures members experience meaningful improvement every step of the way.

Proven impact

Compass proves that the fastest path to ROI starts with providers. By equipping them with measurement-based care, real-time decision support, CARF accredited clinical workflows, and more, Compass helps every clinician perform at the top of their license. 

Since its launch, Compass has steadily improved clinical outcomes by integrating data-driven support into every stage of care—from matching members with the right provider to signaling when treatment plans should shift. Research shows treatment effectiveness has consistently increased since 2022, with effect sizes rising from 1.3 to 1.8, well above the 0.8 benchmark for highly effective care. 

The result: as a clinically intelligent EHR, Compass delivers faster, more consistent recovery for members, greater stability within the provider network, and stronger value for organizations:

• Members recover faster in 8 weeks, with 92% showing clinical improvement
• Providers stay satisfied, with a 95% annual retention rate

• Employers and health plans see predictable savings—nearly $3 for every $1 invested

The future of mental health EHRs

Compass isn’t just an EHR that every Spring Health provider is required to use. It’s a living, connected intelligence system built for mental health—transforming how care is delivered and how outcomes are achieved. With AI-driven insights supporting the delivery of Continuous Care, Spring Health is setting a new standard: care that is predictable, measurable and effective.