Ethical AI Built for
Better Mental Health Care
When built responsibly, AI becomes a bridge—not a barrier—to meaningful care.
Care Suffers When
Admin Gets in the Way
Whether we use it, provide it, or sponsor it, we all feel how complex and burdensome the mental health care system can be.
- Administrative overload fuels burnout
85% of providers say paperwork gets in the way of patient care - Too many people drop out
Over 1 in 5 people stop treatment before they feel better—often due to poor fit, delays, or frustration - Leaders lack visibility
64% say their benefits data isn’t actionable, making it harder to invest wisely or show ROI - These are the barriers we’re breaking—with AI that’s ethical, responsible, and centered on human needs.
How We Use AI—Safely and Ethically
AI is here to stay in mental health. What matters now is using it responsibly to support people safely, ethically, and equitably. These five principles guide our approach.
Accelerates our mission
We believe AI can transform mental health care by removing barriers, improving outcomes, and personalizing care to each individual. By responsibly leveraging technology, we aim to create a more sustainable and effective mental health care system.
Privacy and security
Protecting member data is non-negotiable. Our AI tools are built within Spring Health’s secure technology infrastructure and meet the highest global standards, including SOC 2 certification, HITRUST, HIPAA, GDPR, and more.
Transparency and consent
Trust between providers and members is paramount, and consent is central to how we use AI in care. Both members and providers must consent to AI-assisted care, reinforcing trust and therapeutic relationships. Members have full transparency into how their data is used and can opt in or out of sharing.
Safe and equitable
We design our AI to work safely, accurately, and fairly for everyone. That means rigorous clinical validation, constant testing, and oversight from our internal AI Governance Board to make sure it works as intended—for all identities and experiences.
Continuous learning
Mental health care is always evolving—and our AI evolves with it. We are committed to continuous learning, collaboration, and innovation to ensure our technology always supports our mission to eliminate every barrier to mental healthcare.
Mental Health AI in Action
At Spring Health, AI isn’t theoretical. We own our full tech stack, control how it’s used, and apply it to improve care for everyone.
For members
Dynamic intakes, smart summaries, and in-the-moment support keep care moving. This helps members stay engaged, repeat themselves less, and connect to the right provider faster.
For providers
AI reduces admin work and reveals key insights, so providers spend less time on documentation and more time delivering expert, high-quality care.
For leaders like you
AI-powered insights, summaries, and visualizations make it easier to track outcomes, engage stakeholders, and clearly show program impact and ROI.
Confidence in the Power of AI
2025 Spring Health research participant study results
95% are satisfied with the available AI tools
~70% report feeling better after engaging with AI
0 major safety concerns due to appropriate escalation to live clinical support
Hear From Leaders and Members
![This is the best application I've seen of [AI] technology.](https://cdn.prod.website-files.com/64270b7f9c43395c1287361d/6806758af7ee52fc9dd5bbf3_Person%20in%20warehouse%20(1)%201%20(1).png)
![This [AI] tool allows me to stay more focused in my sessions](https://cdn.prod.website-files.com/64270b7f9c43395c1287361d/6806759847977646641a92df_Person%20in%20therapy%20session%201%20(1).png)
I think this helps my therapist come into the session more prepared. It’s a great head start that helped me reflect more deeply than I expected. It brought things out I hadn’t planned to say.
This is the best application I've seen of [AI] technology. We should be bold. It shouldn't be scary.
This [AI] tool allows me to stay more focused in my sessions, knowing that it’s able to capture important themes and therapeutic strategies used in the session. I've found the notes require little editing and because of this, I spend less time overall on documentation during, after and between sessions.
AI in Spring Health’s Own Words
Transparent AI.
Trusted Partner.
Real Peace of Mind.
We’ve passed tough AI security reviews with Fortune 500s and can support your legal, compliance, and AI Governance teams with confidence.
Safe, credible, trustworthy
Care centered on human connection
Transforming mental healthcare