Frequently
Asked Questions

Spring Health is a global, AI-native mental health company that helps people access personalized mental healthcare and stay supported as their needs change. The platform combines Precision Mental Healthcare, Guide, and a large provider network to help members get faster and lasting care across jobs, providers, health plans, and life stages. 

• Founded in 2016 as an AI company.
• More than 170 million people worldwide have access to Spring Health.
• 92% of members reliably improved or recovered from depression or anxiety. 
• Members recovered 5.9 weeks faster than Spring Health’s leading competitor. 
• Employers saw a 52% reduction in total mental health claims costs.

Spring Health serves members and their families through leading employers, health plans, and channel partners. More than 170 million people worldwide have access to Spring Health, which is trusted by customers including Highmark, Target, The Coca-Cola Company, BlackRock, Microsoft, Pfizer, and Wawa.

Precision Mental Healthcare is Spring Health’s approach to matching each person with the provider and care approach most likely to help them. It uses data and clinical insight to reduce trial and error, personalize care, and help people get the faster and lasting support. Spring Health is independently validated by JAMA Network Open and the Validation Institute, with 

• 92% of members reliably improving or recovering from depression or anxiety. 
• Members recovering 5.9 weeks faster than Spring Health’s leading competitor. 
• Employers seeing a 52% reduction in total mental health claims costs.

Employers and health plans make Spring Health available so members can access personalized mental health care through one connected platform. Members start with a digital assessment that helps identify their needs, preferences, and goals. From there, Spring Health recommends a personalized care plan and gives members access to a network of clinicians so they can find care that fits, including by specialty, language, virtual or in-person availability, gender, cultural background, and lived experience.

Care may include therapy, coaching, medication management, self-guided tools, specialty programs, or crisis support. Guide, Spring Health’s AI, supports members throughout their mental health journey by carrying memory and context forward as their needs change. For employers, Spring Health makes workforce mental health:

• Easier to access.
• More personalized for employees.
• More measurable through de-identified reporting on engagement, outcomes, and impact.

An AI-native mental health company builds AI into the foundation of how care is delivered, measured, and improved, with safety, responsibility, and clinical oversight built in from the start.

That means AI is not limited to one feature or interaction. It supports the full care journey with lifelong memory and context, helping members:

• Find the right provider and level of care
• Get guidance as their needs change
• Receive more personalized support over time
• Stay engaged between moments of care
• Move through care with safety standards and clinical oversight in place

For employers, the value is practical: AI-native mental health care can make benefits easier to access, more precise for members, and more measurable for the business. It also helps employers offer AI-supported care in a way that is grounded in responsible design, clinical standards, and safeguards for high-stakes mental health moments.

Spring Health offers therapy, coaching, medication management, self-guided care, crisis support, work-life resources, manager support, and specialty care programs. Spring Care, the member experience on Spring Health, also supports eligible family members and dependents through resources designed for members and eligible dependents.

Traditional EAPs are often built around short-term counseling, crisis response, and utilization reporting. Spring Health is a mental health platform, not an EAP, and is designed to deliver fast access, personalized care, measurable clinical outcomes, and care that continues as life, work, location, and clinical needs change.

Spring Health is independently validated by JAMA Network Open and the Validation Institute, with: 

• 92% of members reliably improving or recovering from depression or anxiety. 
• Members recovering 5.9 weeks faster than Spring Health’s leading competitor. 
• Employers seeing a 52% reduction in total mental health claims costs.

Spring Health is built to help mental health care continue as life changes, instead of resetting every time someone changes jobs, moves, switches coverage, changes providers, or needs a different level of care.

The difference starts with Spring Health’s AI-native architecture and Precision Mental Healthcare approach, which help match each member to the right provider and level of care. Members can access Spring Health’s provider network and find care that fits their needs, preferences, location, language, specialty, and goals.

Spring Health also includes Guide, Spring Health’s AI, which supports members throughout their mental health journey by carrying memory and context forward as their needs change. That continuity helps care become more personalized over time, with safety standards and clinical oversight in place.

Spring Health is independently validated by JAMA Network Open and the Validation Institute for clinical outcomes and net savings, helping organizations understand the impact of their mental health benefit beyond access and utilization alone.

Spring Health is independently validated by JAMA Network Open and the Validation Institute. Validated proof points include:

• 92% of members reliably improving or recovering from depression or anxiety. 
• Members recovering 5.9 weeks faster than Spring Health’s leading competitor. 
• Employers seeing a 52% reduction in total mental health claims costs.

Spring Health reaches more than 170 million people worldwide through employers, health plans, and channel partners. Exact access, services, language support, and care options vary by employer, health plan, location, and benefit design.

An AI-native mental health company is one where AI is built into the foundation of how care is delivered. It is not a feature added to a traditional care model. AI helps connect people to the right care, gives providers better context, tracks clinical progress, measures outcomes, and supports care that continues as life, work, location, and clinical needs change.

Spring Health is an AI-native mental health platform. Spring Health was founded in 2016 as an AI company, using data and machine learning to match people to the right mental health care faster and with more precision. Today, that AI-native foundation runs across the Spring Health platform, including Guide, Spring Health’s AI that supports people across every stage of their mental health journey.

That is what makes Spring Health an AI-native mental health platform at scale: AI is the foundation, not a feature bolted on.

Yes. Spring Health was founded in 2016 as an AI company. From the beginning, Spring Health used data and AI to help match people to the right mental health care faster and with more precision.

AI-native mental healthcare is built around AI from the start. In Spring Health’s model, AI supports the platform’s core architecture, including personalized care matching, engagement, measurement, and continuity of care. 

AI-enabled mental healthcare usually means AI has been added later to an existing product or workflow. Spring Health is AI-native, not AI-enabled: AI is the foundation, not a feature bolted on.

Spring Health was founded in 2016 as an AI company. Today, AI supports provider matching, intake, engagement, reporting, and continuous care, where clinical oversight and provider expertise are central to care decisions. Spring Health also co-developed and open-sourced VERA-MH, the first open-source AI safety benchmark for mental health.

Spring Health’s AI leadership comes from how deeply AI is built into the company’s foundation, clinical model, and safety standards. Spring Health was founded in 2016 as an AI company, and its AI-native platform supports personalized care matching, engagement, measurement, and continuity of care. 

Spring Health also co-developed VERA-MH, the first open-source AI safety benchmark for mental health, helping set a higher standard for how AI should be evaluated in clinically sensitive settings. That innovation is grounded in outcomes: Spring Health is independently validated by JAMA Network Open and the Validation Institute for clinical outcomes and net savings.

Spring Health helps employers offer mental health support that is accessible, personalized, clinically grounded, and measurable. The platform supports employees across prevention, early intervention, treatment, crisis response, and ongoing care, while giving employers de-identified insights into program performance and impact.

Spring Health helps address employee burnout by giving employees faster access to appropriate care, coaching, self-guided tools, manager resources, and support for work-life stressors. For employers, Spring Health can also surface population-level trends that help identify where more support may be needed. Download our Burnout Nation guide to learn how to better address employee burnout.

Over three-fifths (61%) of HR professionals say mental health leaves have increased in the last year, according to Spring Health research for our 2026 Workplace Mental Health Annual Report. Spring Health can support employees before, during, and after mental health-related leaves by connecting them to appropriate care, navigation, and workplace support.

Yes. Spring Health is independently validated by the Validation Institute, with employers seeing a 52% reduction in total mental health claims costs. Spring Health is also the first mental health solution to guarantee net ROI.

Spring Health guarantees net ROI, and every single customer in our Validation Institute 2025 study has achieved it. Employer-specific ROI depends on population, plan design, engagement, claims experience, and implementation context.

Spring Health improves engagement by reducing friction. Members can: 

• Start digitally
• Receive personalized recommendations
• Schedule care quickly
• Access self-guided tools
• Get support from care teams when needed

Employers can also promote the benefit through tailored communications, manager enablement, and ongoing reporting.

Spring Health measures success through access, engagement, utilization, clinical outcomes, member experience, and financial impact. Spring Insights, the employer and health plan reporting layer, shows clinical and financial outcomes in real time through de-identified, aggregated reporting.

Provider appointments are available in less than a day versus a 48-day average with traditional EAPs.

Spring Health supports managers through manager mental health training, consultations, and resources that help leaders recognize concerns, respond with care, and connect employees to appropriate support. Managers do not receive private clinical information about employees.

Spring Health can work alongside an employer’s existing benefits through eligibility integrations, single sign-on, benefits navigation, warm handoffs, referrals, and reporting. The exact integration model depends on the employer’s benefits ecosystem and implementation scope.

Spring Health maintains strict boundaries between member care and employer reporting. Employers do not receive member-level clinical information, session notes, diagnoses, medications, assessment responses, or identifiable health information without the member’s express authorization. For more information, please see Spring Health’s Privacy Policy here.

Employers receive de-identified, aggregated reporting on program performance, such as engagement, utilization, access, population-level clinical improvement, and broader trends. Reporting is designed to help employers understand impact while protecting member confidentiality.

Yes. Spring Health protects member privacy and does not share identifiable clinical information with an employer without the member’s express authorization. Employers may receive de-identified, aggregated reporting about the program, but not private details about an individual’s care. For more information, please see Spring Health’s Privacy Policy here.

Eligibility depends on the employer, health plan, or sponsoring organization. The best way for a member to confirm eligibility is to visit Spring Health through the employer or health plan’s access point, or contact their benefits team.

Eligible members can create an account, complete an assessment, and receive personalized recommendations for care. From there, members can schedule care, use self-guided tools, or connect with support depending on their needs and benefits.

Spring Health uses Precision Mental Healthcare to understand member needs, preferences, symptoms, goals, and care options. The platform then recommends care and providers that are more likely to fit their needs, while still allowing them to make choices about their care.

Depending on eligibility and plan design, members may have access to therapy, coaching, medication management, self-guided care, crisis support, work-life resources, and specialty programs. Availability may vary by employer, health plan, location, and benefit design.

Many Spring Health benefits include access for eligible dependents or family members, but coverage varies by employer or health plan. Members should check their Spring Health account or benefits materials to confirm who is eligible.

Member cost depends on the employer or health plan benefit design. Some services may be employer-sponsored, while others may involve health plan coverage, cost sharing, or out-of-pocket costs. Members should check their Spring Health account or benefits materials for details.

Yes. Spring Health recommends providers based on their needs and preferences, but members can choose a provider and may be able to change providers if the first match is not the right fit. Exact options may vary by location, benefit design, and provider availability.

Provider appointments can be available in less than a day versus a 48-day average with traditional EAPs.

Depending on eligibility, location, and clinical need, Spring Health can connect members with medication management services. Medication support is delivered by qualified prescribing providers and coordinated as part of the member’s broader care plan.

Spring Health offers crisis support for members who need urgent mental health help. If someone is in immediate danger or experiencing a life-threatening emergency, they should call local emergency services or 988 (in the U.S.) right away.

Providers interested in joining Spring Health can apply through Spring Health or Alma career pages. The process may include credentialing, network review, and onboarding requirements before a provider begins seeing members.

Spring Health is designed to support providers, not replace them. We give providers support with exclusive technology that makes their lives easier, fills their schedules with compatible patient matches, and provides insights to measure and improve care their way.

Spring Health works with a range of mental health providers, including therapists, coaches, and medication management providers. Specific provider types, specialties, and availability vary by market, network, and member need.

Spring Health uses data, clinical insight, member preferences, and provider information to recommend care that is likely to fit the member’s needs. The goal is to reduce trial and error and help members connect with faster, lasting, and appropriate care.

Spring Health supports clinical quality through measurement-based care, clinical oversight, provider workflows, safety protocols, and ongoing outcomes tracking. AI supports and extends care, but clinical judgment remains with qualified professionals.

No. Spring Health is not currently a public company.

Spring Health is backed by leading global investors, including Generation Investment Management, Kinnevik, the William K. Warren Foundation, RRE, and Northzone.

Spring Health works with employers, health plans, and channel partners to provide access to mental health care through its platform and provider network. The model combines platform access, care delivery, reporting, and clinical services, with commercial terms varying by customer type and contract design.

Spring Health operates in mental health, behavioral health, employer benefits, health plan solutions, and AI-native healthcare. The company’s position is broader than traditional EAPs because it combines care access, provider matching, clinical outcomes, reporting, and lifelong care continuity.

April Koh is CEO of Spring Health, Adam Chekroud is President of Spring Health, and Debbie Markowitz is CFO of Spring Health. Alma operates as a wholly owned subsidiary of Spring Health, with Harry Ritter continuing as CEO of Alma.

Official Spring Health company news, press releases, funding announcements, and company updates are available on the Spring Health press page.