Case Study | Technology

How Leading Tech Companies are Breaking Barriers to Mental Health Support

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Spring Health

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    The Challenge

    The tech industry is facing significant mental health challenges related to burnout, a phenomenon resulting from chronic workplace stress that hasn’t been successfully managed. Exhaustion, inefficacy, cynicism, and depersonalization are the key indicators to watch for.

    The State of Burnout in Tech 2022 shows that:

    • 46% of female employees are reporting high stress compared to 38.2% of males
    • 2 in 5 workers show a high risk of burnout

    EAPs are often underutilized at tech companies, due to perceived stigma around mental health or a lack of awareness around available support.

    Left unaddressed, burnout can lead to increased turnover, reduced productivity, and absenteeism. It can also be a precursor to a myriad of stress-related illnesses, including cardiovascular disease, weakened immunity, and chronic fatigue. Mentally, it can cause depression, anxiety, and cognitive difficulties, like impaired attention and memory.To address these issues, forward-thinking tech companies are implementing proven, personalized employee mental health solutions

    I’ve experienced a lot of loss within a short amount of time coupled with the competitive nature of my job and ever-changing world dynamics. Spring Health is helping me resolve my inner traumas, work through grief, and recenter myself so I can show up every day without fear, anxiety, or worry.
    Enrolled employee from a global tech company with 221k employees

    The Solution

    Spring Health's innovative platform offers fast access to a diverse network of providers, personalized care plans, and support from licensed clinicians. Our clinically-validated technology ensures employees receive the most effective treatment, while employers gain key insights into their ROI through in-depth reports.

    Fast access

    Employees can choose the right provider from our diverse network, view availability in real-time, and schedule their first appointment in less than two days, all directly from the Spring Health platform.

    High-touch guidance

    Every employee receives unlimited access to a Spring Health Care Navigator. These master’s level, licensed clinicians provide one-on-one guidance and support, care recommendations, and referrals.

    In-depth reporting

    Spring Health’s proprietary reporting provides clear, comprehensive insights into how enrolled employees are doing. This allows employers to better understand the ROI of their Spring Health benefit and its impact on their employees.

    We can also provide segmented reporting—by location, job role, tenure, or other characteristics relevant to your workforce—to find populations that may have unique needs and require a greater level of attention.

    High-touch guidance

    • Each enrolled employee receives a personalized care plan that may include digital wellness exercises, coaching, therapy, medication, or a combination. 
    • We use clinically-validated technology, called Precision Mental Healthcare, to pinpoint and deliver exactly what will work for each employee, speeding recovery time by up to eight weeks. 
    • Regular communication via email with enrollment reminders, manager training, webinars, and healing sessions are proven to drive engagement for technology employees. 
    • We deliver targeted resources on relevant topics for our technology customers’ unique populations, such as managing stress for working parents, and reducing burnout from a hybrid work schedule. 
    • Monthly Awareness Campaign toolkits focus on topics that are top of mind for your employees, and include free webinars, healing sessions, banners, and shareable messaging. This makes it easy to disseminate information across your organization with no printing or heavy lifting. 
    • We also offer on-site programs with custom workflows for manager consultations, critical incident support, and escalations.

    The Results

    Spring Health's Precision Mental Healthcare helps tech companies worldwide enhance employee mental health, reduce burnout, increase engagement, and decrease turnover. Our innovative platform delivers improved clinical outcomes for employees andpositive financial outcomes for employers. Among the results:*

    • 23.5% total enrollment
    • 50% of members improved their depression symptoms in less than 5 sessions
    • 57% of members improve their anxiety symptoms in less than 5 sessions
    • 61% of members improve  their overall functionality
    • 72% of members with multiple therapy appointments stay with the same therapist
    • 2.1 hours of lost productivity is recovered each week, per member on average

    *Based on averages across our retail book of business

    I've dealt with depression and anxiety for most of my life. My Spring Health therapist has helped me navigate these issues and process them. I’ve been hospitalized for my mental health before and my therapist has helped prevent that from happening again. I am so grateful to have found someone that I can talk to
    Enrolled employee from an industrial technology company with 18k employees
    About the Author
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    Spring Health

    Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person—whether that’s meditation, coaching, therapy, medication, and beyond. Today, Spring Health supports over 4,500 organizations, from startups to multinational Fortune 500 corporations, and is a preferred mental health provider to companies like General Mills, Bain, and DocuSign.

    A man with bleached hair and glasses lying down while using a laptop, focusing on his therapy session.

    Help people and 

    Improve the mental health of your employees and reduce the risk of absenteeism and lost productivity today.

    • Evidence-based approach

    • Variety of solutions

    • Cost-effective