How DocuSign is Transforming Lives at Work

The Challenge

The COVID-19 pandemic brought unprecedented challenges and changes to workplaces around the world, and DocuSign was no exception. The publicly traded San Francisco company had over 6,000 employees at the beginning of 2020, prior to the start of the pandemic, with more than half coming into offices on a regular basis. 

Overnight, all of that changed

After examining employee engagement surveys, having conversations, and working to understand the new world of work, the leadership team at DocuSign decided to take action.

“It was really clear to me…that the pandemic has really elevated the need for us to support our employees in ways that we hadn’t before,” says Joan Burke, DocuSign’s Chief People Officer.

The DocuSign team recognized that also meant they had an elevated responsibility to ensure mental health became a cornerstone of employee wellbeing. Time, access, availability, and effectiveness are some of the top barriers to mental health, and DocuSign was committed to eliminating these barriers for employees and their families.

We were seeing so much more depression, anxiety, and stress in our employees, that it became really clear to us that we needed to do something special and different to support them. - Joan Burke, Chief People Officer

The Approach

DocuSign Committed to a Comprehensive, Personalized Approach to Mental Health

Precision Mental Healthcare 

The first step is to help employees identify the right treatment at the right time for them, using a clinically-validated, dynamic assessment that screens for over 10 conditions. Each DocuSign employee or dependent who takes the assessment was given a personalized Care Plan tailored to their results.

Dedicated human guidance 

Each member is assigned a Spring Health Care Navigator, a clinically-licensed mental health professional who provides one-on-one emotional support, answers questions, and makes recommendations and referrals within the DocuSign ecosystem.

Fast access to care 

If a member’s Care Plan includes therapy, they can access a diverse group of in-network providers, filter and search by their needs and preferences, and directly schedule and manage appointments from within the Spring Health platform. DocuSign sponsored # per employee and dependent.

Rich digital resources 

Members also have access to digital cognitive behavioral therapy (CBT) exercises for on-demand relief anytime, helping to improve mental wellbeing for a range of issues including burnout, sleep, and anxiety. For some members, Moments is also recommended as part of their comprehensive Care Plan.

_{Commitment to a Comprehensive, Personalized Approach to Mental Health}

1. Use Precision Mental Healthcare to provide a diverse base of employees and dependents with access to the right care at the right time.
2. Screen for over 10 conditions with a dynamic, clinically-validated intake assessment to help employees and dependents identify where they fall on the full spectrum of mental health.

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The Results

Shortly after DocuSign implemented Spring Health, they began to see the impact:

1. In the first six months, about 25% of DocuSign employees accessed the benefit. Many had what they described as life changing experiences. The average member satisfaction for providers and care navigators was 9.2/10 after 3 months. 
2. World-class clinical trials typically result in 47% of participants improving their symptoms in an average of 6.3 appointments. At Docusign, 66.5% of members improved their depression symptoms, in an average of one appointment through Spring Health.
3. In 2021, the national average time to the first available therapy appointment is 25 days. For DocuSign employees, the wait is an average of 1.2 days. 

Ellen experienced a transformation firsthand when she decided to seek help herself. Watch the video below to hear her story.

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