Case Study | Retail

How Retailers Are Prioritizing Wellbeing and Proactively Supporting Employee Mental Health

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Spring Health

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    The Challenge

    Today’s retail workers are facing significant mental health pressures, with high levels of stress, anxiety, and burnout becoming increasingly common. 

    Frontline workers are increasingly dealing with aggressive and abusive customers, long hours, and reporting a lack of employer support. Those in more distributed workforces can also face feelings of isolation and loneliness.

    This 2022 Retail Associates Mental Health Report shows that:

    • 40% of retail associates report worse mental health over the last year
    • 64% say customers have become more confrontational and verbally aggressive since March 2020
    • 48% have thought about leaving their job in the past year

    The Solution

    Spring Health offers employees fast and easy access to personalized care through a diverse provider network, dedicated Care Navigators, and clinically-validated technology. We provide customized communication plans to support a successful launch and ensure ongoing participation.

    Fast, simplified access to personalized care.

    Employees use Spring Health to find the right provider for their needs, view availability in real-time, and book appointments within two days.

    Expert Care Navigators

    These licensed, master’s level clinicians offer guidance and personalized support to help employees feel better, faster.

    A diverse provider network

    is critically important to our retail customers. Not only do 47% of Spring Health providers identify as BIPOC (3x the national average), but our network focuses on a wide variety of clinical specialty areas, including anxiety, depression, PTSD, and relationships.


    Unlike any other solution, Spring Health uses clinically-validated technology, called Precision Mental Healthcare, to pinpoint and deliver exactly what will work for each employee—whether that’s digital wellness exercises, coaching, therapy, medication,
    or a combination.

    Accessible training

    Spring Health’s Recognize and Respond program offers pre-recorded mental health training videos for employees and managers. These mandatory videos ensure team members are better equipped to address indicators of mental health challenges at work promptly and compassionately. 

    High engagement

    Spring Health develops customized communications planning with each new client to ensure a successful launch and ongoing member engagement. Some specific tactics used for our retail clients include testimonial videos from their peers, personalized messages from local leadership, and a customized Spring Health podcast for managers to increase understanding and effective communication of the benefits. 

    I’m just beginning adulthood and it’s even scarier when you’re struggling with mental health issues. Spring Health has helped me realize that having mental health issues isn’t something I should be ashamed of or scared to take on. My first session was incredible! My provider was such a great listener and made me feel so comfortable.
    Enrolled employee from a retail company with 90k+ employees

    The Results

    At a critical time in retail, Spring Health is assisting retail organizations worldwide to enhance employee mental health and increase engagement. Our Precision Mental Healthcare delivers validated clinical outcomes and financial ROI to employers while helping employees feel better faster. These results include:*

    • 13.5% total enrollment
    • 56% of members improved their depression symptoms in less than 4 sessions
    • 51% of members improve their anxiety symptoms in less than 4 sessions
    • 60% of members improve  their overall functionality
    • 78% of members with multiple therapy appointments stay with the same therapist
    • 2.7 hours of lost productivity is recovered each week, per member on average

    *Based on averages across our retail book of business

    Things have never been smooth in my life. My provider is helping me learn more about myself so I can make beneficial changes and navigate all the challenges. My provider is amazing! I felt comfortable with her from the start.
    Enrolled employee from Instacart
    About the Author
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    Spring Health

    Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person—whether that’s meditation, coaching, therapy, medication, and beyond. Today, Spring Health supports over 4,500 organizations, from startups to multinational Fortune 500 corporations, and is a preferred mental health provider to companies like General Mills, Bain, and DocuSign.

    A man with bleached hair and glasses lying down while using a laptop, focusing on his therapy session.

    Help people and 

    Improve the mental health of your employees and reduce the risk of absenteeism and lost productivity today.

    • Evidence-based approach

    • Variety of solutions

    • Cost-effective