Guide: your mental health AI, every step of the way.

Guide is Spring Health's AI that supports people across their care journey. It can help you understand your next step, find the right care, stay engaged between sessions, and keep moving forward. Guide is not a standalone chatbot and does not replace Spring Health's providers, Care Navigators, or Care Support team.

Guide is for eligible Spring Health members, whether or not you are currently working with a provider. You can use it to explore support, find care, get help in the moment, prepare for a session, practice skills between sessions, or manage parts of your Spring Health experience. The features available to you may vary.

No. Your employer never sees your individual conversations or whether you personally use Guide in any capacity. They may receive high-level, de-identified reports about overall engagement, but those never include your name or personal health information.

The information you choose to share before your first appointment through Guided Intake is shared directly with your provider. Beyond that, your provider will not see your Guide conversation history. You are encouraged to share what you feel comfortable sharing during your sessions.

Guide is built specifically for mental health support within Spring Health. It can connect members to care and human support, recommend next steps within the Spring Health platform, and includes safeguards designed for mental health conversations. General-purpose AI tools aren't connected to your Spring Health benefit, providers, or support teams, and they don't use the same mental health safety safeguards.

You can use Guide to navigate care, get support in the moment, or reflect and make progress on something you’ve discussed in therapy.

For example, you can ask Guide to:

• Help you find a therapist or explore other care options
• Explain your Spring Health benefits
• Prepare for an upcoming appointment
• Change or cancel an appointment
• Schedule another session or find a new provider
• Find self-guided resources based on your needs
• Answer questions about your care
• Talk through everyday, situational concerns: work stress, relationship issues, sleep struggles, habits, motivation, general coping
• Talk through what's bothering you: feeling heard, de-escalating, self-soothing, processing something that happened
• Work through a decision, difficult conversation, or practical plan
• Work through what came up during therapy, between sessions

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You do not need to already be in care or know exactly what kind of support you need. You can start by telling Guide what is going on, or simply say, “I’m not sure where to start.

If something you share suggests you may be at risk, Guide may ask additional questions to better understand the situation, show relevant crisis resources, and connect you with trained human support. Guide is not a replacement for emergency services or crisis care.

Yes. You can choose human support instead of using Guide. Depending on what you need, you may be able to connect with Care Support, a Care Navigator, a provider, or crisis resources. You can call us anytime at 1 (855) 629-0554, option 2, to reach our 24/7 Crisis Support line.

Guide may use relevant information from your Spring Health experience to make its support more useful and personalized. Depending on the feature, this may include information you have shared with Guide, assessment or onboarding information, eligible session summaries or takeaways, and where you are in the Spring Health experience. Guide does not automatically give your provider access to your full conversation history.

No. Guide is designed to support your care journey inside Spring Health. It is connected to your Spring Health experience and is meant to help you take the right next step, not make you start over or figure everything out on your own.

Guide may help with finding the right next step, getting support in the moment, accessing self-guided resources, handling care logistics, and reviewing eligible session takeaways when those features are available to you.

Yes, where available. Guide can help you reflect, practice skills, prepare for care, and apply what you are working on between sessions. It is meant to support care, not replace it.