COPPA Notice

Spring Care, Inc., doing business as Spring Health (“Spring Health,” “we,” “our,” or “us”), is committed to protecting the privacy of children who use our services online. This Children’s Online Privacy Protection Act (COPPA) Notice explains how we collect, use, disclose, and protect the personal information of children under the age of 13 (“Children”) in compliance with COPPA. This Notice supplements our Privacy Policy.

Scope of this Notice

This COPPA Notice applies only to personal information collected online from Children under the age of 13 through Spring Health’s website, mobile applications, and related digital services (collectively, the “Services”). 

Spring Health provides a mental health benefit platform and is made available to individuals and their eligible dependents through their health plan or employer, including Children.  Our Services may include access to digital mental health tools, care navigation, coaching, therapy, medication management, and related support services. 

Children under the age of 13 cannot independently register for Spring Health services; we require that all accounts for Children be created and managed by a parent or legal guardian, and associated with the parent’s or legal guardian’s account. 

Parental Consent Requirement

Under COPPA, Spring Health must obtain verifiable parental consent before collecting, using, or disclosing personal information from a Child.

• A parent or legal guardian must create the Child’s account and provide consent during the registration process.
• We will not knowingly collect personal information from a Child under 13 without parental consent.
• If consent is not provided, the Child will not be able to use the Services.

By providing consent, you authorize Spring Health to collect, use, and disclose your Child’s personal information as described in this Notice and our Privacy Policy. If we have collected your name or contact information for the purposes of obtaining verifiable parental consent and you do not provide consent within a reasonable time from the date this direct notice was accessed, we will delete your or your child’s online contact information from our records.

Information We Collect About Children

We may collect the following categories of personal information about your Child:

Information provided by a parent or legal guardian

When creating an account for your Child, you may be asked to provide:

• Child’s name
• Date of birth
• Contact information (such as email address or mailing address, where applicable)
• Information necessary to link the Child’s account to the parent or guardian account

Information provided by the Child

If your Child uses the Services (with or without your direct supervision), we may collect:

• Information provided during questionnaires, assessments, or care interactions
• Health-related information shared during therapy or other services
• Messages or communications sent through the Services

Information collected automatically

When a Child uses the Services, we may automatically collect:

• Device and usage information (e.g., IP address, browser type, operating system)
• App or website usage data
• Approximate location information derived from device settings

Information from other permitted sources

With your consent or as permitted by law, we may receive information from:

• Healthcare providers
• Insurance plans
• Public databases
• Service providers acting on our behalf

How We Use Children’s Personal Information

We use Children’s personal information only for purposes permitted by COPPA and applicable law, including:

• Providing and supporting access to Spring Health’s Services
• Delivering care coordination, therapy, coaching, or other services
• Personalizing the Child’s experience on the platform
• Communicating with the Child and/or parent or guardian about services
• Conducting internal operations such as quality assurance, analytics, service improvement, fraud prevention, and security
• Complying with legal obligations and protecting the safety and security of users.

We do not use Children’s personal information for targeted advertising. 

How We Share Children’s Personal Information

We may disclose Children’s personal information only as permitted by COPPA and applicable law, including:

• To licensed healthcare providers and care teams involved in the Child’s care
• To service providers and business associates who support our Services and are contractually required to protect the information
• To comply with legal requirements, court orders, or lawful requests from government authorities
• To protect the rights, safety, or property of Spring Health, our users, or others

We do not sell Children’s personal information.

Data Security

Spring Health uses administrative, technical, and physical safeguards designed to protect Children’s personal information from unauthorized access, use, or disclosure. Access to Children’s data is limited to authorized personnel and service providers with a legitimate need to know.

Parental Rights Under COPPA

As a parent or legal guardian, you have the right to:

• Review the personal information we have collected about your Child
• Request that we correct or delete your Child’s personal information
• Withdraw your consent to further collection, use, or disclosure of your Child’s personal information
• Refuse to allow further use of the Services by your Child
• If you withdraw consent, your Child’s account will be deactivated, and we will delete or de-identify the Child’s personal information as required by law.

To exercise these rights, please contact us by visiting springhealth.com/support or by emailing privacy@springhealth.com.

Changes to this COPPA Notice

We may update this COPPA Notice from time to time. If we make material changes, we will provide notice by reasonable means (such as posting the updated Notice through the Services or notifying parents via email). 

The “Last Updated” date at the top of this Notice indicates when it was most recently revised.