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Many of our workplaces look very different today than they did two years ago, and DocuSign is no exception. The publicly traded San Francisco company had over 6,000 employees at the beginning of 2020, with more than half coming into offices on a regular basis. Overnight, where, how, and even when they worked completely changed.
Addressing mental health in a new era of work
After examining employee engagement surveys, having conversations, and working to understand the new world of work, the leadership team at DocuSign took action. “It was really clear to me... that the pandemic has elevated the need for us to support our employees in ways that we hadn’t before,” says Joan Burke, DocuSign’s Chief People Officer.
The team quickly recognized mental health as one of the cornerstones of a new approach to employee wellbeing in a work-from-home world. "We were seeing so much more depression, anxiety, and stress in our employees, [we knew] we needed to do something special and different to support them.”
“We wanted to make sure that there would be something for everyone, regardless of where they were on their mental health journey,” says Ellen Meza, DocuSign’s Director of Global Benefits and Mobility.
DocuSign was drawn to Spring Health’s comprehensive approach. They chose to partner with us to ensure their diverse employee and dependents base would have access to the right care at the right time, whatever their level of need.
"What Spring [is] doing enables me to believe that those who really need clinical care are going to get it. It gave me hope that companies can actually improve their employees' lives.”
How access to quality care can deliver immediate results
Shortly after DocuSign implemented Spring Health, they began to see the impact:
- In the first six months, about 25% of DocuSign employees accessed the benefit. Many had what they described as life changing experiences. The average member satisfaction for providers and care navigators was 9.2/10 after 3 months.
- World-class clinical trials typically result in 47% of participants improving their symptoms in an average of 6.3 appointments. At Docusign, 66.5% of members improved their depression symptoms, in an average of one appointment through Spring Health.
- In 2021, the national average time to the first available therapy appointment is 25 days. For DocuSign employees, the wait is an average of 1.2 days.
Ellen experienced a transformation firsthand when she decided to seek help herself.