Highmark Health and Spring Health Collaborate to Launch My Highmark’s Mental Well-Being Powered by Spring Health

In-person and virtual appointments with providers, personal care navigation, and medication management will be offered as part of My Highmark via Mental Well-Being powered by Spring Health.

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    Highmark Health and Spring Health today announced their collaboration to expand the number of access points to behavioral health care by 40% for Highmark insurance members, including children and teens. Highmark’s Mental Well-Being powered by Spring Health will offer multiple levels of support: digital capabilities for daily wellness, one-on-one care navigation, deeper clinical care through in-person or virtual therapy, medication management, and 24/7 crisis support.

    More than half of all counties in the United States—and up to 80% of all rural counties—do not have a single psychiatrist. Highmark serves members in diverse socio-economic regions of the country, including Pennsylvania, West Virginia, Delaware, and western and northeastern New York. Access to behavioral health providers is limited in some of these areas, with significant wait times and costs associated with care. Additionally, stigma around seeking mental health treatment remains a barrier; averaging between 7 and 11 years after initial symptoms before an individual seeks treatment. 

    “Together, Highmark Health and Spring Health are advancing the future state of mental and behavioral health,” says Anil Singh, MD, MPH, FCC, senior vice president, executive medical director of population and curated health at Highmark Health. “Expanding access and making it easier for members to engage with a personalized treatment plan helps us intervene earlier, driving a cultural shift in the behavioral health space and cost savings, which Highmark Health reinvests in the consumer experience as part of our Living Health model.” 

    Mental Well-Being is powered by Spring Health, the most comprehensive global mental health solution for employers and health plans, and provides members with access to therapy and medication management appointments in an average of three days or less. Spring Health has helped nearly 70% of users reliably improve their mental health, with an average time to remission of just 5.9 weeks, as shown in a peer-reviewed study published by JAMA.

    With Spring Health’s best-in-class technology, Mental Well-Being uses a proprietary assessment screen for acuity across more than a dozen conditions, including generalized anxiety disorder, major depressive disorder, bipolar disorder, substance use disorders, post-traumatic stress disorder (PTSD), adult attention deficit hyperactivity disorder (ADHD), obsessive compulsive disorder (OCD), postpartum depression, and eating disorders. Each member is recommended a personalized care plan tailored to their assessment results. Members can book appointments with providers in real time and filter by condition, specialty, gender, ethnicity, and language.

    “Spring Health’s precision technology is changing the mental health paradigm,” says Adam Chekroud, PhD, president and co-founder of Spring Health. “There is a false narrative that increasing access will dramatically increase cost. But third-party-validated results demonstrate that Spring Health has been successful in lowering total health plan spend per participant in the first six months of engagement, especially those with costly chronic conditions.

    "We're thrilled to partner with Highmark Health as they recognize that providing access to Spring Health's Precision Mental Health services will help members develop an understanding of how to incorporate behavioral health into their personal healthcare journey in a meaningful way—with proven clinical and financial results.”

    Mental Well-Being powered by Spring Health will be available to health plan members through the My Highmark member platform. My Highmark is a digital front door to a holistic experience that guides members through individualized health journeys. By creating a pathway that suits each member’s needs and interests, it’s easier to engage in and take the right steps to manage physical, mental, and social health, which ultimately improves outcomes and overall population health.

    Mental Well-being will begin a phased roll out to Highmark members beginning in January 2024. 

    About Highmark Health

    Highmark Health, a Pittsburgh, PA-based enterprise that employs more than 42,000 people who serve millions of Americans across the country, is the parent company of Highmark Inc., Allegheny Health Network, enGen, and Helion. Highmark Inc. and its subsidiaries and affiliates provide health insurance to 7 million members in Pennsylvania, West Virginia, Delaware, and New York, as well as dental insurance, and related health products through a national network of diversified businesses.

    Allegheny Health Network is an integrated delivery network in western Pennsylvania comprised of 14 hospitals, more than 2,600 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions.

    enGen is focused on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge, and integrated cloud-based platforms. Helion works with payers to cultivate high-performing networks while empowering providers to operate at their best. Visit www.highmarkhealth.org to learn more.

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